Returns and Exchanges

How do I return an item?

You have the right to return all goods within 28 days of delivery. For the return address please see the invoice enclosed with the order. To comply with this time limit, all you need to do is to send a return request within the 28 day period by email to customerservices@dandytools.com

Returned goods bought online cancels the contract and your payment will be refunded to the original source once the delivered goods have been returned. Should the goods show signs of use or damage on return, we reserve the right to claim for compensation.

Unwanted purchases must be returned undamaged and in the packaging used for dispatch. Please ensure that a covering letter is enclosed containing the original Invoice Number and explaining the reason for return. Unwanted goods should be dispatched for return within 28 days of receipt.

The purchaser should make every reasonable effort to ensure that goods are received by DBT Manufacturing in good condition. Damage occurring during transit will then be accepted by DBT Manufacturing.

The returns address is the same as the invoice address:

DBT Manufacturing
7 Islay Gardens
Portsmouth
Hampshire
PO6 3UF
United Kingdom

Tel: 0044 2392 384 549

Menu